13.1 

13.1 paper jam

Or 13.2 paper jam

The paper is delayed or stopped in the paper feed section 1) Make sure the paper tray is properly installed;
2) Make sure there is no obstruction in the paper feed section;
3) Check if the PS402 and PS403 are working properly and replace the relevant sensors if necessary.
13.5 paper jam

Or 13.6 paper jam

The paper is delayed or stopped in the heating unit section 1) Make sure the transfer roller and conveyor belt are working properly;
2) Make sure there are no obstructions in the paper path;
3) Check if the PS1307 is working properly and replace it if necessary.
13.10 paper jam The paper is delayed or jammed in the paper suction area 1) Check if there is any obstruction in the paper feed section of the paper feeder;
2) Check if the PS1701 and PS1703 sensors in the feeder are reset and replace the relevant sensors if necessary.
13.20 paper jam

Or 13.21 paper jam

The paper is jammed on the paper path or the top cover of the printer is opened 1) Check the entire paper path to remove obstructions;
2) Check if all the paper feeding parts are reset (including whether the upper cover is covered);
3) Check if all sensors on the paper path are reset and replace if necessary
20 insuffient memory The printer accepts too much data beyond the printer's memory range 1) Press the [GO] button to continue printing (some prints may be lost);
2) Increase printer memory
21 page too comlex The printed content is too complicated 1) Press the [GO] button to continue printing (some prints may be lost);
2) Set the PAGE PROTECT value to AUTO
22 EIOŃ…buffer overflow Too much data sent to the specified EIO peripheral Press the [GO] button to clear this message (the transmitted data will also be lost)
41.3 UNEXPECTED PAPER SIZE Paper model setting does not match Correctly set the model number of the paper
50.* FUSER ERROR Heating component error, its * value is as follows:
1 heating temperature is low
2 heating element preheat protection
3 heating temperature is high
4 power supply voltage is unstable
5 The heating components do not match 1. Turn off the power and turn it on again after 20 minutes;
2. Reinstall the heating assembly;
3. Turn off the power, take out the heating unit, check if J1307-1 and J1307-2 and J1308-1 and J1308-2 are connected. If not, replace the other components.
51.* PRINTER ERROR Laser scanning error, * value is as follows:
1 Laser detection error
2 laser error 1 restart;
2 Reinstall the laser and the connected cable;
3 Replace the laser
52.* PRINTER ERROR Laser scanning speed does not match, * value is as follows:
1 scan startup error
2 Scan rotation error 1 Restart;
2 Reinstall the laser and the connected cable;
3 Replace the laser
53.xy.zzPRINTER ERROR Additional memory error, where xyz has the following meaning:
X = DIMM type
0=ROM
1=RAM
y=device location
1-3 indicates the wrong memory slot location
Zz=error number
0=Does not support installed memory
1=Incompatible installed memory
2=Models that do not support memory installation
3=RAM detection failed
4 = exceeds the maximum RAM range
5 = exceeds the maximum ROM range
6=Invalid DIMM speed
7=DIMM reported an error signal
8=DIMM RAM parity error
9=ROM address mapping error
10=DIMM address conflict
11=PDC XROM out of range
12=Unable to complete memory buffer 1 Turn off the power and reinstall the inserted memory.
2 swap the location of the inserted memory;
3 Replace the memory that generated the error
55 PRINTER ERROR Internal communication error 1. Check the power supply position
2. Replace the interface board
3. Replace the DC control board
56 * PRINTER ERROR Temporary printing error, * value indicates:
1. Incorrect input or wrong attached device is connected
2. Incorrect output 1. Restart the printer;
2. Check the printer configuration;
3. Correct the connected additional equipment
57 PRINTER ERROR Fan error 1. Check if the printer's fan is properly connected and blocked by obstructions;
2. Replace the fan
59.* PRINTER ERROR Motor error, * value is as follows:
0 motor error
1 motor start error
2 Motor running error 1. Restart the printer;
2. Determine that each connecting gear can operate normally;
3. Make sure the cable connecting the motor is properly inserted
4. Replace the motor
62.* PRINTER ERROR Printer memory error, * value is as follows:
0=internal memory
1-3=DIMM slot 1-3 1. Reinstall the inserted memory;
2. Exchange the installation location;
3. Replace the inserted memory
64 PRINTER ERROR Accept data buffer error 1. Restart the printer;
2. Replace the interface board
66 xx.yy
PRINTER ERROR External paper feed error, XY description is as follows 1stX=Used device number 2ndX=Device type:
a) Input device
b) output device
c) Packing/binding equipment yy=Number of the wrong device 1. Restart the printer;
2. Check all connection cables;
3. Reinstall the external paper feeding device
79 PRINTER ERROR The printer detected an error 1. Restart the printer;
2. Determine if the printing software used matches the printer;
3. Replace the transmission cable and power supply;
4. Remove the DIMM
5. If possible, use parallel port to transfer data;
6. Remove the EIO device;
7. Replace the interface card